Chick-Fil-A Employee Climbs Down Storm Drain To Rescue Customer's Phone

Inspiration | By Jamal Mack | October 13, 2019

There is nothing quite like good customer service. People who work in customer service are often subject to abuse from spoiled, bratty customers, so it is amazing that they can even muster the strength to be accommodating to everyone else after getting chewed out for forgetting the almond milk in a latte.

Some places are known for their customer services while others are known as cesspools of customer service. That's what Yelp is for, after all. We can look up new restaurants or stores to find out just how good the customer service is. If it's bad, you can avoid it. If it's good, it's a green light to spend some money.

Chick-Fil-A is somewhat controversial due to their stance on gay rights, but people just can't get enough of their chicken sandwiches despite that. They are also known for having excellent customer service, which is evident by this story where a worker climbed down a storm drain for a customer

Chick-Fil-A Has A+ Customer Service

Everyone drops their phone at some point. That is evident by the fact that so many people walk around with cracked screens. Not everyone who drops their phone breaks it though. Some people are lucky enough to drop theirs without a scratch. It can be a horrifying moment when your phone slips from your hands and begins to fall to the ground, it can be even worse when your phone falls down a storm drain!

That is what happened to a Chick-Fil-A customer, but luckily the customer service there is top notch because one of the employees climbed into the drain, retrieved the phone, and gave the woman a hug. For many people this act of heroism will come as no surprise. Chick-Fil-A is known for their top-notch customer service, as well as their delicious sandwiches.

Ratfliff Was Left With No Choice But to Go Above and Beyond

Other stories have come up in the past showing Chick-Fil-A's great customer service, like a manager who fixed a war vets flat tire, or the drive-thru window operator holding onto a customer's change until they came back. This heroic act happened in Fredericksburg, Virginia. Shauna Hall was the customer who dropped her phone while getting her son out of her car. She went into the Chick-Fil-A to ask for help. Seth Ratfliff is the employee who rescued the phone. He said, "She was nearly in tears when she came in and she was asking for a manager to help. Compassion just took over and I just wanted to help."

Ratliff called the county for help, but they hung up. He knew he was going to have to do something himself. "I wasn't going to stop until I got her phone back. She was so upset seeing as her whole life was on that phone. I'm a follower of Christ and I just wanted to do the right thing."

He Cut His Finger Rescuing the Phone

Shauna Hall recounted what Ratfliff did next. "After trying to reach it with his grab-stick, then dropping his stick, he tells me it's a manhole for a reason and he is going down." Ratfliff said that climbing down the manhole was no picnic. "[The manhole] wasn't even six feet deep. In the photo, I was standing on a concrete floor on bottom and the hole to the side was so small, not even my Yorkie Poo would have fit through. There was no perceived danger. It all just happened in the moment."

Luckily he was able to retrieve the phone and become the hero. Shauna Hall said, ""I was so thankful I freaking hugged him. Not only did he slice his finger and was filthy from laying on the ground and climbing in the hole, I find out he had actually just gotten off shift and was still willing to help me."



Copyright © 2024 CultureHook