Understandably, Clare was in tears when she was pulled away from the party. She asked the security guard if he agreed with what was happening. Tellingly, the security guard said he didn't agree with what was happening, but had no say in the matter.
To make matters worse, only Clare received a refund. None of her friends did, and neither did James. The school decided that they all left of their own free will, so no refund was merited.